FAQS




The Broadcasting Authority isn't a censor and we don't have the powers to approve programmes before they're broadcast.

If you have a complaint about a programme that hasn't yet been broadcast, you should contact the broadcaster directly. Please find their contact details here.

The Broadcasting Authority publishes its decisions on broadcasting standards cases in our Decisions Bulletin here.

 

My complaint is about:

If your complaint is about accuracy, bias or references to brands (with the exception of product placement) in programmes that originate from broadcasting stations that are licensed by the Broadcasting Authority.

You should complain with the broadcasting station in the first instance. Please find their contact details here.

You can submit a copy of your complain to the broadcasting station through the front page of this website by uploading your complain here.

The station has up to 72 hours to answer you. Failures to do so or in the event of a reply which you do not deem satisfactory, then you  have up to a maximum of fifteen days to file the complaint with the Broadcasting Authority and you have every right to ask the Authority to appoint a hearing.

Should this complaint warrant a sitting, the Secretary to the Board will inform you of the date and time of the session when the hearing will be held.

For the hearing both the complainant (yourself) and the station will be summoned to the Broadcasting Authority to make their submissions on the case.  Following the submissions a decision is taken by the Broadcasting Authority and this is communicated to both parties.

This procedure is without prejudice to any other independent action that the Authority may take against any station if there is a breach of broadcasting rules and regulations.

Sittings are normally held on a Tuesday afternoon between 2.00 and 5.00pm.

If you believe that you, your relative, your organisation were unfairly treated in a programme and/or your or their privacy was unwarrantably infringed.

You should first complain with the broadcasting station and a copy of your complaint send to the Broadcasting Authority.

You can find the contact details of broadcasting stations licensed by the Broadcasting Authority here.

You can submit a copy of your complain to the broadcasting station through the front page of this website by uploading your complain file here.

The station has up to 72 hours to answer you. In the event of a no reply or should the remedy being offered by the station is not acceptable then you need to send a notification to this effect to the Broadcasting Authority. It is important to note that the complainant (yourself) has up to a maximum of fifteen days to file the complaint with the Broadcasting Authority either following feedback from the station or following the period of 72 hours during which the station was required to reply.

Should this complaint warrant a sitting, the Secretary to the Board will inform you of the date and time of the session when the hearing will be held. For the hearing both the complainant (yourself) and the station will be summoned to the Broadcasting Authority to make their submissions on the case. Following the submissions a decision is taken by the Broadcasting Authority and this is communicated to both parties.

The Broadcasting Authority has an up-to-date recording system of all radio and television broadcasts. This is the primary tool that the Broadcasting Authority uses for the monitoring of local broadcasts.

If you would like to have a copy of a programme you should first contact the station which had broadcast the programme.

You can find the contact details of broadcasting stations licensed by the Broadcasting Authority here.

If, for whatever reason, you do not want to contact the station but still want a copy of a programme (say, before you would make an official complain) such recording are available by the Broadcasting Authority.

Please send your request to recordings.ba@ba.org.mt or through the front page of this website here. Choose “MEDIA ARCHIVES” as recipient.

Please note that recordings done by the Broadcasting Authority for monitoring purposes are only kept by the Authority for 90 days. After this periods, recorded programmed are replaced by newer programmes.

Recordings made by the Broadcasting Authority would cost:

  • TV recordings - €34.50 for the first hour and €5.50 for every other hour or part thereof
  • Radio recordings - €23.50 for the first hour and €5.50 for every other hour or part thereof

The Broadcasting Authority handles complaints about advertising issues and these include:

  • a trailer for a programme
  • a sponsorship message broadcast before, during or after a programme
  • a reference to a product, service or brand during a programme
  • an interactive service using premium rate telephone lines or text messages
  • promoting a political cause or point of view (also known as a political advertisement)

Advertising on TV and Radio is regulated by the Third Schedule [It-Tielet Skeda] of the Broadcasting Act, Cap 350. Adverts and their content are regularly monitored by the Broadcasting Authority.

If you wish to submit a complaint about any advert, whatever its nature, please submit your complain through the front page of this website here. Choose “ADMINISTRATION” as recipient.

The Code for Advertisements and Teleshopping for Radio and Television broadcasts sets out rules such as the maximum amount of advertising and the number of advertising breaks with a programme – Third Schedule [It-Tielet Skeda] of the Broadcasting Act, Cap 350.

Paragraph 15 of the Third Schedule states

The proportion of advertising spots and teleshopping spots within a given clock hour shall not exceed 20%.

The Broadcasting Authority conducts monitoring of broadcasters’ compliance with the Third Schedule. If, however you wish to submit a complaint about a particular instance on any radio or television channel, please submit your complain through the front page of this website here. Choose “ADMINISTRATION” as recipient.

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